About the RoleOur Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains, helping them identify network loss, diagnose route leaks, script monitoring solutions, reproduce complex behaviors, and resolve outages quickly.What You'll DoProvide advanced technical expertise and leadership in solving complex, high-impact customer issuesLead the creation, refinement, and delivery of technical documentation, training materials, and knowledge contentPartner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisionsGuide and mentor junior engineers, fostering technical growth and team developmentSubmit and manage effective escalations, coach others on how to engage with Engineering and Product teamsUtilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflowDrive serviceability, usability, and product improvement efforts through cu...