Oversee client escalations and manage operational HR challenges globally. Align stakeholders to ensure timely resolutions and consistent outcomes in employee relations matters.
As a Senior Operations Manager, you will lead complex EOR escalations that require sharp judgment and coordinated efforts across various departments. Your expertise will guide teams through sensitive employee issues while ensuring compliance with international regulations. This role demands exceptional project management and communication skills to maintain trust and transparency during high-pressure situations.
Key Responsibilities:
• Own global escalation management processes
• Facilitate cross-country employee relation solutions
• Drive clear communication with clients during crises
• Develop governance structures for escalations
• Conduct root-cause analyses post-resolution
Requirements:
• 8+ years in HR operations or related services
• Expertise in handling high-severity client...