Required Skills: - Strong experience with Oracle Service Cloud (RightNow)
- Hands-on experience in:
- Configuration and customization
- Business rules and workflows
- Customer Portal and Agent interfaces
- Experience with API integrations (REST/SOAP)
- Solid understanding of CRM and customer service processes
- Basic knowledge of SQL, scripting, or automation tools
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
Preferred Qualifications:
- Experience with Oracle CX Suite or other CRM platforms
- Prior experience in onsite client environments
- Familiarity with integration tools or middleware
- Oracle Service Cloud certification (plus)
- redwood