Overview

The Delivery Manager – Operations (Senior Producer) is responsible for driving day-to-day operational execution and delivery discipline in support of Delivery Directors. The role ensures on-time, high-quality delivery by coordinating teams, overseeing workflows, and maintaining strong operational hygiene, including reporting, financial accuracy, and system upkeep. Working closely with craft leads, project managers, and enabling functions, this position focuses on unblocking issues, improving processes, and maintaining visibility into delivery health. While primarily operational, the role requires strong judgment, client-ready communication, and leadership potential, with a clear path to grow into a Delivery Director role.

Responsibilities

• Own day-to-day operational support for assigned partner agencies (talent operations, job flow, and client/agency process hygiene) in an organized and efficient manner. Including monthly agency reports (...