About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.

Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.

As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.

Why This Role Matters

Most organizations today are overwhelmed with customer data.

Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and count...