Our client, a prominent entity in the Defence & Security sector, is currently seeking a Senior ServiceNow Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of ServiceNow capabilities within the organisation, supporting critical initiatives and platform maturity.

Key Responsibilities

• Design and deliver ServiceNow solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines.


• Lead and execute ServiceNow integrations with enterprise platforms using REST APIs and standard integration patterns.


• Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable.


• Optimise workflows, business rules, notifications, UI Policies, and Forms to streamline IT and business processes.