Summary As a Senior Solution Architect for Amazon Connect within the Solution Delivery team, you will be the definitive technical authority on Contact Center as a Service (CCaaS) cloud transformations. You will lead the architectural design, integration, and deployment of Amazon Connect solutions for our enterprise clients, bridging complex business requirements with scalable AWS cloud infrastructure and driving modern customer experience strategies and seamless migrations from legacy on‑premise platforms.

Key Responsibilities

Architect, design, and document highly scalable, resilient, and secure Amazon Connect solutions. Define the overarching CCaaS architecture and best practices for the Solution Delivery team.

Manage, guide, and oversee external delivery partners and system integrators (SIs) on joint projects. Act as the primary technical authority to ensure third‑party deliverables align with Bell’s architectural standards, quality benchmarks, and deploym...