Responsibilities

• Manage delivery of global wellbeing programs (including global employee assistance program (EAP), 1:1 counseling, and mental health app), with HR partnership (75%)
• Oversee end‑to‑end daily operations of the programs across all participating countries and serve as the primary global point of contact for vendors and HR teams
• Support the Talent Wellbeing and Resilience team, which oversees a network of dedicated EAP counselors
  • Monitor vendor performance, quality, and accessibility through SLA oversight, business reviews, utilization analysis, and internal feedback
  • Support Senior Manager, Global Benefits with contract renewals, vendor performance reviews, and service enhancements
• Oversee invoicing, budgeting support, and global cost allocation
• Maintain and improve documentation and operating processes
• Ensure adherence to general data privacy regulations and local legal requirements...