Enhance franchise onboarding with Mastercard as a Senior Specialist in Franchise Growth & Enablement. Drive relationship mapping and data insights in a global team to improve customer experiences.
As a Senior Specialist, you will lead strategic initiatives and manage customer onboarding while collaborating with internal teams. Your expertise will support registration frameworks and enhance operations through process improvements and documentation. You will also assist in data analysis and create presentations to track metrics.
Key Responsibilities:
• Collaborate on a comprehensive registration framework
• Lead initiatives ensuring proper program registrations
• Provide expert support for customer registration processes
• Identify process improvement areas and enhance experiences
• Create documentation and training guides for teams
Requirements:
• Bachelor’s degree required
• Strong communication and interpersonal skills
• Highly motivated and results-or...