Req ID: ******Remote Position: HybridRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Monterrey**General Overview**:**Functional Area**: Information Technology (ITM)**Career Stream**: IT Partnership (PTN)**Role**: Senior Specialist (SSP)**Job Title**: Senior Specialist, IT Customer Enablement**Job Code**: SSP-ITM-CUST**Job Level**: Band 9**Direct/Indirect Indicator**: Indirect**Summary**:The Senior Specialist, IT Customer Enablement has the responsibility of gather requirements from the business/customer and act as a project manager for small to medium sized projects including coordinating tasks with several IT teams.They will work closely with the project team to ensure delivery of projects meet the approved scope, cost, schedule and quality for the project.They will manage the project risk and mitigation activities to provide alternative options to resolve the issues.They will create monthly IT customer account updates, critical project updates and project funnel upd...