Key Responsibilities

• Drive Customer Impact – partner with high‑priority customers, assess their Industry Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
• Lead with Multi‑Cloud Expertise – serve as a trusted SME in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
• Communicate with Clarity – simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor.
• Innovate & Solve Problems – identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long‑term adoption.
• Execute Proven Strategies – leverage and tailor Success Architect playbooks to meet...