A technology company in Toronto is seeking a Sr. Support Tools Product Manager to lead the strategy and execution for core support tools. This role involves driving user research, drafting Product Requirements Documents, and managing AI support tools. Candidates should have 5-8 years of customer support experience in a fast-paced SaaS environment and possess strong analytical skills. This position offers a competitive salary between $122,400 and $158,400 CAD, and fosters a culture of inclusion and flexibility.
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