What is the opportunity?

You will lead a diverse team comprised of specialized service officers to meet established Client Service Commitments. You will work to ensure overall effectiveness of the team. You will be responsible for leading and developing staff product knowledge within the National Insolvency & Government Program department, while ensuring adherence to operational risk issues.

What will you do?

• Take responsibility to drive team results.
• Develop and monitor service quality, dealing directly with Service Partners in a professional manner.
• Apply effective communication skills and motivational techniques to ensure employees are informed and engaged, relative to goals, objectives and achievements.
• Utilize Service Routines to maximize individual employee contribution and be an advisor to the team.
• Proactively assess obstacles and identify opportunities to improve team performance.
• Implement new pr...