Join a leading organization as a Senior Technical Business System Analyst specializing in IVR solutions. Utilize your 6-8 years of experience to enhance user experience through system customization and optimization.
In this pivotal role, you will collaborate across delivery teams and liaise with product and business stakeholders. You will configure IVR call flows, troubleshoot issues, and implement changes based on user feedback. Your expertise in the IVR domain will be instrumental in ensuring that designs meet business KPIs and OKRs while continuously improving user interaction.
Key Responsibilities:
• Configure IVR call flows, menus, and prompts
• Customize IVR scripts for enhanced user experience
• Implement changes based on user feedback
• Monitor IVR systems for performance issues
• Troubleshoot technical issues promptly
Requirements:
• 6-8 years of experience as a Technical Business Analyst
• Strong background in the IVR domain
• Excellent commun...