Responsibilities:1.
Technical Leadership in Escalations (Customer-Facing)- Act as a senior technical lead during high severity (P1 / Sev1) customer escalations.
- Join and actively participate in live escalation bridges, providing:- Technical diagnosis and direction- Clear explanation of system behavior and failure modes- Credible technical input to support customer and executive conversations- Partner closely with Escalation Managers, who own:- Customer and executive messaging- Stakeholder alignment while you ensure the technical narrative is accurate, coherent, and defensible- Help stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions.
- Lead complex technical investigations across:- Cloud hosted and hybrid application architectures- Azure based infrastructure and services- Integrated Bentley products and third‐party APIs- Perform advanced diagnostics using:- Observability platforms such as Grafana- Applic...