Transform IT support experiences as a Senior Technical Specialist. Offer timely assistance, manage user access, and utilize AI tools to enhance technical services across the organization.
This role is integral to enriching the employee experience by providing practical IT solutions. You will address technical requests, implement improvements, and oversee device management through established tools. Collaboration with the IT team on substantial projects is also a key aspect of the position.
Key Responsibilities:
• Provide high-quality, prompt technical support
• Manage user account creation and modifications
• Identify process improvement opportunities using AI
• Administer devices using MDM platforms
• Clarify and document relevant IT information
Requirements:
• 8+ years in IT or support roles
• Skilled in using AI for service enhancement
• Strong skills in troubleshooting Windows and macOS
• Bilingual in French and English, both spoken and written