Join Intact as a Senior Workforce Analyst specializing in long-term forecasting with a hybrid work model. Leverage your forecasting skills to influence operational decisions and enhance service outcomes.

This role is designed for a seasoned WFM professional adept at producing accurate workload forecasts and capacity outlooks. Collaborate closely with stakeholders across departments while delivering insights through structured planning materials. Your analytical expertise will guide strategic adjustments and enhance productivity across the organization.

Key Responsibilities:
• Produce medium- and long-term workload forecasts
• Maintain WFM planner assumptions and recommend KPI adjustments
• Identify emerging risks and opportunities in forecasting
• Lead monthly consultation sessions with leaders and partners
• Document and improve forecasting methodologies

Requirements:
• Bachelor's degree in a quantitative field...