Félix is looking for a Senior Workforce Manager to build their WFM architecture from scratch in Mexico. This strategic function involves improving volume forecasts, managing staffing models, and designing adherence practices. The ideal candidate has over 6 years of WFM experience, strong SQL skills, exceptional communication abilities, and is fluent in Spanish and business-level English. The position offers a remote work environment with many perks including competitive salary, stock options, and continuous learning opportunities.
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