Job Description

Account Manager – Web Hosting Company

Working Hours: Sun-Thu 9am-6pm.

Probation period: 6 months

Duties and Responsibilities

• The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
• Responsible for the daily operations of the technical support helpdesk (ticket system)
• Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
• Manage customers’ accounts through the internal web system (WHMCS)
• Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
• Have the knowledge and understanding of how Linux/Windows web servers are run
• Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them