Join F12 as a Service Delivery Lead and manage service excellence from anywhere. Focus on team leadership, client satisfaction, and operational effectiveness.
This remote role at F12 involves overseeing service delivery processes to ensure quality and efficiency. You will lead a dedicated team, manage client relationships, and implement best practices to drive success in service delivery. Mentoring and supporting your team will be essential to achieving departmental goals.
Key Responsibilities:
• Lead and develop high-performing delivery teams
• Monitor service delivery metrics for trend analysis
• Act as the main contact for client service issues
• Ensure compliance with quality assurance practices
• Collaborate on resource management and budget oversight
Requirements:
• Significant experience in service delivery management
• Strong grasp of IT and cloud service technologies
• Proven leadership in managing technical teams
• Excellent stakeholder com...