**Responsibilities**:
**What will you contribute?
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Reporting to the Cloud Delivery Manager, the **Service Delivery Manager**/**D**isaster**R**ecovery** Coordinator** is a key interface and liaison between Finastra internal business line, technology organization, support teams, and customers, contributing to the overall delivery of technology and services to ensure a good customer experience.
The Service Delivery Manager/Problem Manager/DR Coordinator is accountable for managing the lifecycle of all Finastra solutions, contributing to enhancing availability of products and services and eliminating recurring incidents to ensure an increased customer experience.
As a member of the Service Delivery team, the **Service Delivery Manager**/**D**isaster**R**ecovery**Coordinator** will manage the day-to-day operational problem management process to ensure root cause analysis is completed and documented in alignment with the problem management policies and procedures.