Become a Service Delivery Manager for Salesforce at Tata Consultancy Services (TCS), focusing on incident management and production support excellence. Ensure seamless communication and platform integrity.
As part of TCS, you will manage critical Salesforce services, overseeing incident triage and problem resolution. You will also facilitate production deployments and provide mentorship to junior staff to foster continuous improvement. Your role will enhance user experience through meticulous oversight and documentation governance.
Key Responsibilities:
• Oversee L2L3 production support for Salesforce applications
• Act as the primary escalation point for incidents
• Perform root cause analyses for recurring issues
• Manage release processes and ensure production readiness
• Lead documentation efforts for governance and audits
Requirements:
• Extensive experience with Salesforce and production support
• Knowledge of Copado is mandatory
• Strong problem-...