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As a Service Designer, you will play a key role in shaping seamless and impactful user experiences by mapping out customer journeys and service blueprints. You will work cross-functionally across squads, rotating every quarter, to ensure that all customer touchpoints within our digital and physical ecosystem are effectively designed. This role focuses on service design strategy rather than UI/UX execution, making it ideal for candidates with a background in strategic design, business design, or industrial/service design.

Main Responsibilities

• Define and oversee end-to-end customer journeys, identifying pain points and opportunities for improvement.
• Develop service blueprints, aligning user experience with backend processes in collaboration with engineering and data teams.
• Facilitate co-creation workshops using MIRO, guiding stakeholders in designing and optimi...