# Service Desk Agent (m/f/d)PueblaJunior entryRegularT-Systems Mexico, S.A. de C.V.## About this job**Vacancy: Bilingual Service Desk Agent*** Career: Degree or Engineering in Computer Systems or related.* Schedule availability (shift role).* Location: Puebla.* Modality: In-person.* Advanced English, interview will be conducted in English.**Responsibilities:*** Respond to customer calls, emails and chats to provide first-rate technical support.* Record and document incidents, requirements, changes and transports in the ticket system.* Resolve technical issues.* Provide assistance in resolving hardware, software, and network problems.* Collaborate with other technical support teams to resolve complex issues.**Required Knowledge:*** Knowledge in information and related technologies.* Experience in handling Office packages.* Willingness to work as a team and collaborate with other departments.* Customer service experience.**Skills:*** Customer support.* Problem solving.* Processes and sta...