**Job Overview**:**Responsibilities and Duties**- Gather customer information and to determine a customer's issue by analysing symptoms and figuring out the underlying problem / root cause.Ensuring.
- The correct identification of what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.
- That enough information is gathered from the contact and is not limited to the following criteria: basic information such as contact details, fleet detail, vehicle detail and full problem description.
- Ensuring that all relevant detail is recorded in the correct format, including but not limited to completing the notes field in Teletrac Navman's relevant platform, all relevant fields in SAP/CRM and notifying all relevant persons affected by these changes.
- Where appropriate, contact customers to ascertain data omitted during the initial contact- Where required, ensuring that the correct hardware Config is applied, ...