Position

Service Desk Analyst

Reporting to

IT Lead, Mexico Service Desk

Position Description/Responsibilities

• Hardware and software support and installation
• Installation of operating system images to new computer equipment
• Collaborate with other IT groups for seeking resolution of reported issues
• Administration, creation, and configuration of accounts in Active Directory
• Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
• Administration, creation, and configuration of ERP accounts
• Assign/remove antivirus tools
• Patch Management and Software Deployment
• Contact printer provider for printer support or request for printer toners
• Maintain IT Assets System and Software Inventory
• Provide high quality first level support and response to the end user
• Complete all task in a timely manner to meet given SLAs
• Pro...