JOB DESCRIPTION

Victoria Newitt Recruitment Inc has been retained by Wesgroup Equipment to search for a Service Manager for their Westerra location, Abbotsford.

• Title: Service Manager
• Department: Service
• Reports To: Operations Manager
• Direct Reports: Shop Supervisor/Lead; Technicians and Helpers; Service Advisors
• Status: Permanent Full Time

Summary

Reporting to the Operations Manager this position oversees the Service Department. This position will work closely with the management team to support high levels of customer experience, employee engagement and profitable revenue growth.

Key Responsibilities

• Manage a team of technicians on all aspects of productivity, scheduling and billing;
• Liaise directly with customers providing equipment repair updates and accurate costing expectations;
• Provide follow up with both internal and external customers for ...