Service Manager

Reports To: Owner/Controller

Department: Plumbing & Heating Service & Shop Department

Organization: Bevan Bros. Limited

Position Summary

The Service Manager is responsible for overseeing the daily operations of the Plumbing Service & Shop Department. This role ensures efficient scheduling, high-quality service delivery, strong customer relationships, and the profitability of the service division. The Service Manager supervises technicians while maintaining safety, productivity, and customer satisfaction.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the plumbing service and shop department.
• Schedule and coordinate service technicians to ensure efficient dispatch and job completion.
• Monitor service calls to ensure work is completed on time, within scope, and to company standards.
• Manage emergency...