Overview

Service Manager - Legacy Ford Fernie – Fernie — Reports To: General Manager/ Fixed Operations Manager

Legacy Auto Group is committed to delivering an exceptional customer experience through strong leadership, high-performing teams, and a culture built on accountability and continuous improvement. At Legacy Ford Fernie, we take pride in our people, our community, and the quality of service we provide.

Position Overview

The Service Manager is responsible for overseeing all aspects of the service department, ensuring operational efficiency, exceptional customer satisfaction, and a high-performing team environment. This role requires a hands-on leader with strong technical expertise, a deep understanding of Ford systems, and the ability to coach and develop staff.

Key Responsibilities

• Lead service technicians and advisors by setting clear performance goals and maintaining a positive, productive work environme...