Description

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
• Develop accurate estimates and quotes based on machine history, warranty status, service letters, and customer requirements.
• Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
• Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Identify lessons learned and improvement opportunities, and apply project management best practices to drive efficiency and quality.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless se...