Elevate your career as a ServiceNow Business Analyst focusing on Customer Service Management. Bring your expertise in stakeholder collaboration and solution delivery on the ServiceNow platform.
We are seeking a skilled Business Analyst with a strong emphasis on ServiceNow CSM to support effective solution design and delivery. With a minimum of five years on the platform and a necessary ServiceNow certification, you will play a vital role in defining service processes and enhancing customer experiences. Your responsibilities include leading workshops and translating business needs into actionable items.
Key Responsibilities:
• Gather and analyze business requirements for customer experiences
• Lead workshops to refine ticket management processes
• Translate business needs into user stories and specifications
• Design and document catalog items and process workflows
• Configure ServiceNow CSM modules using Flow Designer
Requirements:
• 5+ years of experience wi...