Job Title: ServiceNow Architect (CSM / FSO)
Contract Type: Freelance (Remote)
Duration: 12 months

Overview

We are seeking an experienced ServiceNow Architect with strong expertise in Customer Service Management (CSM) and Financial Services Operations (FSO) to lead solution design and delivery for a large-scale transformation programme. This is a fully remote, 12-month freelance contract.

Key Responsibilities

• Architect end-to-end ServiceNow solutions across CSM and FSO modules
• Lead design workshops and translate business requirements into scalable technical solutions
• Define platform architecture, data models, integrations, and best practices
• Provide technical leadership to developers and ensure quality of deliverables
• Oversee integrations with third-party systems (APIs, middleware)
• Ensure alignment with ServiceNow best practices and governance standards

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