Job Description

·We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities.

·The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.

Key Responsibilities

·IT Service Management (ITSM) Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)

·Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management Drive continuous improvement of ITSM workflows and automation IT Operations Management (ITOM)

·Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management Monitor infrastructure and application services, ensuring proactive i...