Drive IT service management excellence as a ServiceNow Business Process Consultant with EY in Toronto. Collaborate with business partners to optimize solutions that elevate user experiences. This position requires a solid functional understanding of ServiceNow to support ITSM and HRSD initiatives. You will work closely with stakeholders to translate requirements into actionable ServiceNow workflows, ensuring best practices are maintained. Your consulting acumen in process optimization will be invaluable to clients. Key Responsibilities

Conduct workshops for process alignment and discovery Create detailed user stories and functional specifications Implement ITSM and HRSD solutions effectively Consult on ServiceNow best practices for clients Support validation and go‑live activities Requirements

Extensive knowledge of ServiceNow in ITSM/HRSD Experience in documentation and requirements gathering Strong facilitation and communication skills Comfortable in Agile project e...