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In this role, you will:
• Define and own the ServiceNow QA practice vision, standards, and roadmap aligned with organizational goals.
• Establish testing frameworks, methodologies, and best practices for functional, regression, integration, and performance testing on the ServiceNow platform.
• Lead, mentor, and grow a team of QA engineers and analysts, fostering a culture of quality and continuous improvement.
• Act as the primary point of contact for QA governance across all ServiceNow delivery streams.
• Design and implement end-to-end automated test suites using ServiceNow ATF (Automated Test Framework).
• Architect test environments, data strategies, and CI/CD pipeline integrations to enable continuous testing.
• Lead test planning, risk assessment, and coverage analysis for platform upgrades (e.g., Australia, Brazil releases) and major feature deployments.
• Oversee performance and load testing initiatives for high...