Scope of role for WIFI Support Engineer position:
Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.
Working with other IT teams including Incident Management during crisis and represent Connectivity.
Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis.
Drive down infrastructure service outages and repeat failures.
Present during Post Incident Reviews.
Ensure global standards are set and adhered to.
Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
Strong technical skills for handling Wi-Fi Incidents
Strong understanding of Data Networks Topologies and protocols.
Drive to improve the services we provide to our business.
Need to be a good team player and able to collaborate at all levels...