Become a leader in customer success at ServiceTitan as an AI Customer Engagement Specialist. Oversee the activation and optimization of Virtual Agents, ensuring measurable ROI for clients.
Your role involves guiding customers through their post-sale experience, emphasizing activation and retention. You'll utilize your communication skills to provide tailored product demonstrations that align with client workflows. Probing client behaviors will help inform strategies for enhanced usage.
Key Responsibilities:
• Lead onboarding and configuration for new customers
• Conduct personalized product demonstrations with clients' data
• Drive adoption metrics and tackle underutilization head-on
• Create trust-based relationships to boost customer loyalty
• Collaborate with teams to refine onboarding materials
Requirements:
• 2–4 years in customer success, account management, or tech
• Comfort with troubleshooting and technical issues
• Strong ability to explain co...