Work with global IT service team to provide onsite technical support to end users.

Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.

System Installation and Configuration

• Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
• Provide technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
• Implement preventative maintenance measures to reduce the occurrence of IT issues.

Network Management

• Manage and maintain the local area network (LAN).
• Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team ...