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Site Senior Service Delivery Leader, Order-to-Cash (O2C) – Americas

Student-Friendly Entry-Level
Company

Xylem

Location

nuevo león, Mexico

Posted

May 27, 2026

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About This Opportunity

Operational Leadership (Order-to-Cash)
  • Lead the service delivery for Americas O2C processes including Credit Management, Collections, Dispute Management, Cash Application, and Customer Master Data.
  • Ensure adherence to internal controls, compliance requirements, and service-level agreements (SLAs) across all O2C activities.
  • Monitor and manage daily operational performance, ensuring timely resolution of issues and escalations.
People Leadership & Organizational Management
  • Manage 3–4 direct reports and oversee a larger team of 50–75 O2C professionals.
  • Drive employee engagement, performance management, coaching, and career development.
  • Foster a culture focused on continuous improvement, accountability, customer service, and teamwork.
Systems & Technical Expertise
  • Utilize working knowledge of HighRadius O2C Cloud solutions, including:
    • CAA: Cash Application Automation
    • CLS: C...