Operational Leadership (Order-to-Cash)Lead the service delivery for Americas O2C processes including Credit Management, Collections, Dispute Management, Cash Application, and Customer Master Data.Ensure adherence to internal controls, compliance requirements, and service-level agreements (SLAs) across all O2C activities.Monitor and manage daily operational performance, ensuring timely resolution of issues and escalations.People Leadership & Organizational ManagementManage 3–4 direct reports and oversee a larger team of ***** O2C professionals.Drive employee engagement, performance management, coaching, and career development.Foster a culture focused on continuous improvement, accountability, customer service, and teamwork.Systems & Technical ExpertiseUtilize working knowledge of HighRadius O2C Cloud solutions, including:CAA: Cash Application AutomationCLS: Collections CloudCRD: Credit CloudDMS: Disputes & Deductions ManagementEIPP: Electronic Invoice Presentment & PaymentOperate eff...