CSS will be the single point of contact for situation or risk management for ongoing projects situation or escalation to ensure seamless service delivery. This will involve high collaboration with different team by involving correct people and consistent communication to management/customer.

Primary Duties and Responsibilities

The Critical Situation Specialist is responsible for leading, planning, and managing the resolution of technical problems/project risk/escalation with serious consequences to NiCE or our customers.

• The correct people are working on the issue
• Verify progress is being made
• Deliver consistent communication to Management and customers
• Own the customer situation as a single point of contact for the customer escalation team

Primary Skills

• Escalation Management
• Risk management
• Situation Management
• Communication Processes
• Supports Di...