Amazon Customer Service is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement features within scalable systems that empower team managers and associates to deliver their best work every day. You'll work with generative AI and modern cloud technologies to build solutions that help thousands of team managers provide meaningful, data-driven coaching while giving associates clear visibility into their personal impact on customer experience.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll build components that balance sophisticated analytics with intuitive user experiences, ensuring that insights are acc...