Required Skills & Experience

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology

-Strong hands‑on experience with Genesys Engage, including integrations and mid‑legacy on‑prem environments

-Experience integrating Google CCIA (Contact Center AI) or similar AI/NLU platforms with contact centre solutions

-Deep understanding of core contact centre technologies, including: IVR and call routing Call recording Quality monitoring Workforce management Agent desktop technologies

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

-Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams Demonstrated ability to:

-Take lo...