Job Summary We are seeking a highly skilled Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions, focusing on enhancing customer and agent experiences through innovative technology.

Responsibilities

Participate in the design and architecture of CCaaS and other contact centre solutions, ensuring alignment with business objectives and technical requirements.

Collaborate with cross‑functional teams to gather requirements and develop comprehensive solution designs.

Evaluate and select appropriate CCaaS platforms and technologies.

Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans.

Provide technical leadership and guidance to development teams during implementation, ensuring adherence to architectural standards and best practices.

Conduct regular reviews of the CCaaS solution to identify areas for improvement and op...