**Key Responsibilities**

**Training & Development**

+ Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge.
+ Ensure all therapists are certified and competent in delivering spa treatments to brand standards.
+ Conduct regular skill assessments, refresher training, and performance evaluations.
+ Train new hires during onboarding and ensure smooth integration into the team.
+ Keep updated with global wellness trends and introduce new techniques and treatments.

**Operational Supervision**

+ Supervise daily spa operations and ensure smooth service flow.
+ Monitor therapist performance, grooming, and professional conduct.
+ Support scheduling, therapist allocation, and treatment room readiness.
+ Ensure all treatment protocols are followed consistently.

**Guest Experience**

+ Ensure personalized guest consultations and treatment recommend...