Mercier Consultancy is thrilled to announce an opening for a Spanish-Speaking Customer Support Representative in our Mobile Banking Services Department! In this vital role, you will provide exceptional service to our Spanish-speaking clients, helping them navigate our mobile banking platform and addressing any inquiries they may have. Your ability to communicate fluently in Spanish will be key to delivering a seamless banking experience.

This position is perfect for individuals who are passionate about financial services and customer support. If you thrive in a dynamic environment and enjoy solving problems, we want to hear from you!

Responsibilities

• Provide customer support in Spanish via phone, email, and chat
• Assist clients with inquiries related to mobile banking features, transactions, and account management
• Document all customer interactions and resolutions accurately in our CRM system
• Work closely with technical teams to re...