Overview

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Patient Care Specialist — 12 month Contract (Mississauga Office). Specialty Health Network (SHN) is a division of Shoppers Drug Mart focused on patient support programs.

What You Will Do

• Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
• Conduct welcome calls to gather information, introduce patients to the support program, and obtain patient consent as required
• Inform patients about all program offerings (e.g., case management support, reimbursement support, self-injection training, prescription coordination, ongoing compliance)
• Maintain an expert level of knowledge of the relevant molecules and reimbursement mechanisms in public and private plans within the assigned territory
• Act as a patient advocate, explore funding options, determine coverage details, and maintain documentation to f...