Location: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4

Position: Patient Care Specialist

Role Summary

The Patient Care Specialist (PCS) is the primary point of contact for patients enrolled in the Patient Support Program. The PCS ensures program services are delivered with high quality customer service and supports patients throughout their treatment journey.

Responsibilities

• Serve as the single point of contact for patients and, where applicable, prescribing physicians.
• Conduct welcome calls to gather information, introduce the program, and obtain patient consent.
• Explain all program offerings, including case management, reimbursement support, self‑injection training, prescription coordination, and ongoing compliance.
• Maintain detailed product knowledge and stay current with reimbursement mechanisms in the public and private sectors within the assigned territory.
• Act ...