Position Overview

The Bilingual Customer Experience Specialist’s primary focus is to provide a seamless customer experience. The position is responsible for interacting with customers, internal and external partners, and managing expectations across various customer types by answering contacts and navigating multiple sources. With a high level of attention to detail, organizational skills, and the ability to follow up on matters, the Specialist owns all customer interactions, listens to and analyzes customer feedback, and uses this information to deliver the desired outcome.

Key Responsibilities

• Customer Service: Respond or follow‑up with customers, stores, service providers, and field teams across all channels to provide an optimal experience. Effectively balance several complex tasks while ensuring an excellent customer experience and adhering to process and service level expectations. Build strong relationships and cont...