Spesialis Layanan Pelanggan Garis Depan Platform E-commerce Xiaomi (penanganan case) — perusahaan Fortune Global 500

Job Requirements：

Minimum Diploma

Listening, speaking, reading and writing communication; 

Customer reception; 

Basic troubleshooting; 

Multi-tasking; Data entry; 

CRM operation

Professional Background：Customer Service/Call Center/Frontline Service

Work Experience：At least 1 year of customer service/call center experience

Fluent in Indonesian; Basic English reading and writing

Special Qualifications：Shift work available, KPI-oriented, customer service certification preferred

Core Responsibilities ：

1、Handle omni-channel customer complaint interactions; 

2、Create and update customer cases;

3、First-level troubleshooting and resolution; 

4、Follow up on customer needs; 

5、Escalate complex cases according to rules; 

6、Ensure accurate case record...